Returns & Refunds Policy

We want you to love our Frankie & Marley books and merchandise. Please review the details below to understand how returns and refunds are handled.

Books

• Amazon orders (paperback): if you purchased your book through Amazon, all returns and refunds are handled directly through Amazon's return center. Please log into your Amazon account to begin a return or replacement request.
• Lulus orders (hardcover): hardcover books ordered through Lulus are covered under Lulus return and refund policy. Visit Lulus support center to request assistance.
• IngramSpark/wholesale orders: wholesale and bulk orders are handled through IngramSpark and follow their policies. Please contact IngramSpark directly for assistance.

Merchandise (stickers, clothing, accessories)

If you purchased merchandise through our Shopify store:

• Returns are accepted within 30 days of delivery if the item is unused and in its original condition.
• To start a return, please use our contact us page and include your order number.
• Customers are responsible for return shipping cost unless the item arrived damaged or defective.

Refunds

• Once your return is received and inspected, we will send you an email to confirm approval or rejection of your refund.
• Approved refunds will be processed back to your original payment method within 5-7 business days.

Questions

If you are unsure where to start or need help with your order, please reach out to us through our Contact Us page. We will make sure you are directed to the right place.

Our goal is to make sure every Frankie and Marley purchase brings joy to your family.